Returns and Exchanges Policy

We strive to ensure you're happy with your purchase. If you need to return or exchange an item, we're here to help. Please follow the guidelines below.

Return and Exchange Time Frame

You have 60 days from the delivery date to return or exchange an item.
Return postage is at the buyers expense.
Exchanges are free (limit: 1 per order).

Return Eligibility

Items must be returned in new condition with original packaging, including all accessories, manuals, and warranty cards. We cannot accept returns if:

The item shows signs of wear.
Parts are missing.
Tags or plastic seals have been removed.
Links have been removed or the watch's bracelet/strap has been resized.

How to Return Your Product

Fill out the return form:
- State the reason for your return on the packing slip.
- For exchanges, write the model number of the product you'd like.
- We encourage you to contact us via Live Chat to reserve your desired item for exchange.
Pack the product:
- Securely pack the item and include the packing slip inside.
- Remove any old shipping labels and apply the return label on the outside.
Return using your preferred method:
- We recommend using a tracked service to protect against loss or damage.
- Royal Mail is recommended for safe returns with tracking.

Incorrect or Faulty Goods

In the unlikely event that the item turns out to be faulty, damaged, or different from what you ordered, we will replace it free of charge or provide a full refund in accordance with your legal rights.

Options:

Return Address:

Please contact us via Live Chat for your specific return address and instructions.

Refund Process

Upon receiving your return, we aim to process refunds the same day. During busy periods, it may take up to 3 working days. We’ll send you an email notification as soon as your refund has been processed.

Once a refund is processed, it usually takes 1–3 business days to appear in an account. However, it can take up to a week in some cases.

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